What you can expect

Providers

The PHN will:

  • work with you openly and honestly in a spirit of partnership
  • engage with you as early as possible about the commissioning of new services
  • develop an understanding of providers and the contributions they can make to delivering the desired outcomes
  • share population health and performance data with you
  • consider investing in capacity building and sector development
  • develop close relationships with you, to the greatest extent possible
  • engage with you or your peak body, to design outcome-focused solutions
  • ensure procurement and contracting processes are transparent and fair
  • seek your feedback and input when evaluating services.

Health consumers

The PHN will:

  • engage with you or your representatives to understand your needs and the needs of your community 
  • put better health outcomes for you and your community at the centre of its planning
  • share population health and performance data with you
  • consider investing in capacity of consumers
  • engage with you or your representatives, to design outcome-focused solutions
  • seek your feedback and input when evaluating services.

Funders

The PHN will:

  • allocate resources to areas and populations of highest need
  • direct funds to health and community care interventions
  • ensure value for money
  • provide you with open and transparent reports
  • establish and maintain productive relationships with service providers, consumers, carers, community organisations and other stakeholders
  • implement a contestable approach to procurement of interventions
  • increase the capacity of the health and community care system, including providers and consumers
  • adopt a whole of system approach across multiple jurisdictions and levels of government.