Surveys reveal high praise for GOAS project

Feedback from consumers and service providers who have used the Geriatric Outreach Assessment Service (GOAS) has been overwhelmingly positive, according to the six-month project review.

The GOAS provides a specialised geriatric outreach service to acutely unwell older persons residing in a Residential Aged Care Facility (RACF) within The Prince Charles Hospital catchment.

Some of the services provided by GOAS include reviewing residents following hospital discharges, management of acute conditions (e.g. pneumonia), exacerbation of chronic cardiac failure, acute management of behaviour disorders in residents with dementia, falls, end of life care and clinical support and education for RACF staff.

Halfway through the 12-month GOAS project, surveys show 100 per cent of clients are extremely likely or likely to recommend the service and 94 per cent are satisfied with the quality of care.

Among GP survey responses, 94 per cent of GPs would highly recommend the GOAS to both their patients and colleagues, with the same proportion indicating a high level of support for the service to continue and expand across the North Brisbane and Moreton Bay region.

Dr Maria Boulton from Family Doctors Plus said the practice cared for over 200 aged care residents at John Wesley Gardens, Geebung, and the GOAS had proved invaluable in the provision of quality care.

“The residents and their families are very grateful to have doctors and nurses come to them and provide specialised aged care services rather than go to the hospital Emergency Department and outpatients,” Dr Boulton said.

It was a similar story with RACF staff, with 97 per cent of survey responses stating the GOAS training and education had increased their knowledge and improved their confidence in managing residents. By the end of November 2017, the GOAS had provided 401 episodes of care to residents, an average of 3.2 residents per day.

The GOAS also delivered 115 training sessions on clinical pathways to 922 participants at 20 RACFs in the first 6 months. To contact the GOAS team, call 07 3139 6896, Monday to Friday, from 7.30 am to 4.00 pm.

Service providers can comment on the GOAS project by completing the online survey available at YZcBMd.

For more information about the GOAS project and surveys, please email the PHN’s Aged Care Project Lead Mai Eames at or via the GOAS project page on the PHN website: 

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